Privacy Policy - loadMaster

LoadMaster Privacy Policy

Effective Date: Sept, 2025

Graduate Innovation ThinkTank Co. Ltd. (“GIT“, “w“, “our“, or “us“) respects your privacy

and is committed to protecting the personal information of users (“you“) who use the

LoadMaster platform (“the App“). This Privacy Policy explains how we collect, use, share,

and protect your information.

Information We Collect

For Clients:

Personal Information: Includes your name, phone number, email address, and

pickup/drop-off locations to help coordinate services and confirm identity.

Payment Information: Includes payment method details and transaction history

to enable secure and seamless financial transactions.

Usage Data: Interaction history, settings, and preferences that help us improve

functionality and user experience.

For Drivers:

Personal Identification: Name, contact details, ID, and driver’s license information

for verification and compliance.

Vehicle Data: Details such as registration number, type, and insurance coverage

to ensure service quality and legality.

Operational Data: Real-time and historical location tracking, trip logs, customer

ratings, and performance feedback to maintain standards and accountability.

How We Use Your Information

To verify and manage your account.
To match you with available, qualified drivers.
To calculate and process trip payments accurately.
To support, customize, and enhance your app experience.

For Drivers:

To verify your identity and vehicle eligibility.
To assign trips based on proximity, availability, and performance.
To manage payouts, track performance, and resolve disputes.
To ensure compliance with traffic laws and platform standards.
To support, customize, and enhance your app experience.

Information Sharing

Between Users: We share limited details (e.g., name, phone number, vehicle info)

between Clients and Drivers to facilitate trip coordination.

With Third Parties: Payment processors, cloud storage, and analytics providers

may access relevant data solely to perform services on our behalf. These parties

are required to safeguard the data.

Legal Requirements: We may disclose user data when legally required to comply

with investigations, law enforcement, or regulatory bodies.

Data Protection and Security

We employ modern data protection practices including encryption, firewalls,

regular audits, and secured servers.

Access to personal data is limited to authorized staff and system processes only.
Users are responsible for safeguarding their account credentials and should

report any suspected breaches promptly.

Your Rights

Access & Correction: You may view and update your personal data at any time

within the app settings.

Deletion Requests: You may request account and data deletion, subject to

retention obligations related to safety, law, or operations.

Communications Preferences: You may opt out of marketing messages via

settings or contact request, but we may still send critical operational updates.

Data Retention

We retain personal data for as long as necessary to:

Provide our services and fulfill transactions.
Comply with legal and tax obligations.
Resolve disputes, enforce our agreements, and ensure safety and accountability

on the platform.

Third-Party Links

LoadMaster may link to third-party websites or tools. These platforms have their own

privacy policies and practices. GIT is not responsible for how these third parties collect

or handle your data.

Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, operational, or platform

changes. Users will be notified of major updates, and continued use of the app implies

acceptance of the revised terms.

User Consent

By registering or using the LoadMaster app, you acknowledge that you have read and

understood this Privacy Policy and consent to the collection, use, and sharing of your

personal information as described herein. If you do not agree with the terms, you should

not use the App.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please